Terms & conditions

Terms & Conditions

Out of Stock Items

Occasionally, for example when there are unexpected levels of demand, some items may be out of stock. We have a system where you can be alerted when an item comes back into stock.  Unlinke many mail order companies, we ship almost every item directly from our warehouse so it is highly unlikely that we are unable to fulfil the order you place within the stated time.  If however there has been a technical problem that has allowed an out of stock item to be ordered, we will inform you as soon as possible (usually the same working day).

If you do have any queries please call our customer careline on 0845 602 3578.

Exchanges and Returns - no quibble returns

We offer a full refund or exchange if you are not satisfied with your goods - no questions asked. A returns form can be obtained by calling 0845 6023578 to be sent to you by email or post. Please send the goods back with completed returns form within 28 days of receipt in their original packaging to

The Handpicked Collection
c/o Computer Warehouse
2 Premier Park
Premier Park Road
London
NW10 7NZ  

Alternatively call us on 0845 602 3578. Please get proof of postage as we can only refund on receipt of the unwanted goods. If you return your entire order, we will refund the original delivery cost. If a returned product is faulty, we will refund the original delivery cost and the postage paid by you to send it back to us.

Please ensure to send any returned items back via Recorded Delivery to avoid items getting lost.

Click the link below to download a returns form.

Returns Form
 

Competition Winners

We regret that vouchers won through promotions and competitions cannot be redeemed with other vouchers offered on the website or in the catalogue.

Sales

Other promotional offers are not valid on sale items. Stock strictly limited. Standard UK delivery remains £4.95. If you choose to return goods within 28 days of purchase, you will be refunded the price paid at the time of purchase.

Please note: We have made every reasonable effort to describe items as accurately as possible, however slight variations may occur with text descriptions. Handpicked Companies Limited shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of the goods supplied. This does not affect your statutory rights. For training purposes we sometimes monitor and record incoming and outgoing telephone calls.

Whilst we have done our best to indicate the age that child toys are best suited for, always check exact age suitability on the packaging of the toy.