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Terms & Conditions

www.handpickedcollection.com and associated catalogues are operated by Handpicked Companies Limited and references to ‘we’, ‘us’ and ‘our’ shall be deemed as references to Handpicked Collection. References to ‘you’ and ‘your’ shall be deemed as references to any person placing an order via www.handpickedcollection.com and via mail order or telephone order.

Orders

When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact our Customer Service team before placing an order. You can contact us on 020 7741 0315, or email at customerservices@handpickedcollection.com or by writing to the postal address given below.

We require your name, email address, credit/debit card, phone and address details. A contact phone number is needed so that we can get in touch if there is a problem with your order, we may pass this number onto our courier to help with the delivery of your order. If you have provided us with your email address we will send you a confirmation of your order. Please note this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and despatched to you. Please note you will be charged at the time of placing your order. Our Privacy Policy sets out the terms on which we process any personal data we collect from you.

We reserve the right to refuse an order. Non acceptance of an order may be as a result of one of the following: the product being out of stock; our inability to obtain the authorisation of payment; the identification of an error within the product information, including price and promotion; and you not meeting the eligibility to order as set out in the Terms and Conditions. The terms of your order will be made available to you on request via email to customerservice@handpickedcollection.com, we advise you to print off and retain confirmation of the order for your records.

Unfortunately we may find that an item has sold out after you have placed your order, we will notify you of this as soon as possible and either offer you an alternative or a refund, or we may be able to request more stock from the supplier.

Sometimes, we may offer a pre-order facility for an item we are awaiting delivery on, an estimated day of delivery will be provided on the website and we will notify you via email once the stock has arrived in.

Some of our items will be dispatched to you directly from our suppliers which may result in you receiving more than one package for your order.

The Handpicked Collection reserve the right to change the prices of our products at any time. Much effort is put into making sure all information is correct when going to print our catalogue but unfortunately things can change due to fluctuation of cost.

If a pricing error is identified on an advertised product before an item is shipped, the Handpicked Collection retains the right to offer the customer a full refund or the opportunity to purchase the item at the correct selling price.

Delivery

We use a range of different delivery options to get your order out to you as quickly as possible. It is important to note that some dropship (such as personalised) items are sent directly from our supplier so cannot be placed on Next Day Delivery. If this is the case, it will be stated on the product page.

Standard delivery takes between 1 and 3 working days and is delivered by Royal Mail, DPD or Parcelforce, although we may occasionally use different couriers.

Next Day delivery is a signed for service (your order must be placed by 2pm for us to guarantee next day delivery).

Please note that some addresses like the Scottish Highlands and Ireland may take a little longer and are not available for Next Day delivery. Deliveries to the Channel Islands are charged at £14.95 and take up to ten working days. All deliveries are subject to the couriers Terms and Conditions. We also offer international delivery, this is never eligible for free standard delivery; please see details of pricing at checkout or contact our customer service team for more information.

Unfortunately, we do not deliver to PO Boxes at all.

Returns and Exchanges

We offer a full refund or exchange if you are not satisfied with your goods – no questions asked. Earrings are non-returnable for hygiene reasons and we cannot accept returns on personalised items. This does not affect your statutory rights. Please send goods with completed returns form within 28 days of receipt, in a resalable condition. If you wish to return sale items you must notify us of this within 7 working days from receipt of your package. You must return the products to us at your own cost. You are responsible for the items until they are received at the return address and thus we advise customers to request a free certificate of posting or receipt from the post office or courier and retain this until receipt is confirmed by us.

Where an email address is provided we will confirm any cancellation or refund by email, you should expect your refund within 10 working days from dispatch of your returned items.

Delivery charges from the original order will be refunded only where an entire order is returned. This does not affect your rights to claim for defective or faulty goods or workmanship under the Sale of Goods Act 1979 (as amended) or the Supply of Goods and Services Act 1982.

A returns form if not already supplied, can be downloaded by visiting the Returns Policy page or by calling our Customer Service team on 020 7741 0315.

In the unfortunate circumstance where an item has arrived faulty or damaged you should contact our Customer Service team as soon as possible.

Personalised items cannot be returned unless they are damaged in transit. Please note that some items of a personalised nature are subject to separate suppliers' individual policies. Please call our Customer Service team for more information on these.

Cancellations

You have a legal right to cancel your order within 14 working days of receipt of the goods (with the exception of certain items ‘which by their nature cannot be returned’). You may not return products if they have been damaged (in our reasonable opinion) as a result of fair wear and tear, deliberate damage, accidental damage (by you), negligence, abnormal working conditions, failure to follow manufacturer instructions, misuse or alteration or repair of the goods without manufacturer approval.

Please notify us as soon as possible if you want to cancel your order, we will do our best to stop the order from being sent to you but in some cases will be unable to do so. In these cases you should either reject the order at point of delivery or you will have to return the item to us at your own cost. This does not affect your statutory rights.

If you wish to cancel your order you must return the products to us at your own cost. You are responsible for the items until they are received at the return address and thus we advise customers to request a free certificate of posting or receipt from the post office or courier and retain this until receipt is confirmed by us.

Gift Vouchers and Promotions

Gift vouchers can be exchanged for merchandise online at www.handpickedcollection.com or by phone on 020 7741 0315. Gift vouchers cannot be exchanged or refunded for cash. Gift vouchers can be used towards the purchase of goods at a higher price than its face value upon payment of the difference. The Handpicked Collection is under no liability for replacement or refund should vouchers be lost, stolen, damaged or destroyed whether they have been redeemed or not. Furthermore, we reserve the right to refuse any vouchers that have been modified, damaged or defaced. Gift vouchers are only valid with a unique serial number on the reverse. Discount codes and promotions cannot be used in conjunction with any other offer and they cannot be used to purchase gift vouchers. We reserve the right to withdraw gift vouchers, codes and promotions at any time without prior warning.

Disclaimer & Limitations of Liability

The Handpicked Collection does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither the Handpicked Collection nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of the Handpicked Collection or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

Registered Address

Handpicked Companies Limited (company number 06181489)
1 London Bridge Street
London
SE1 9GF