Exchanges and Returns - no quibble returns

We offer a full refund or exchange if you are not satisfied with your goods - no questions asked. The only exceptions to this are products purchased in a sale or clearance which are unfortunately non-returnable and non-exchangeable. A returns form can be obtained by calling 0845 6023578 to be sent to you by email or post. Please send the goods back with completed returns form within 28 days of receipt in their original packaging to:

The Handpicked Collection

c/o CDL t/a IMS Fulfilment & Distribution

Unit 3, Horsham Trading Estate

Foundry Lane

Horsham

West Sussex

RH13 5PX

Please get proof of postage as we can only refund on receipt of the unwanted goods. If you return your entire order, we will refund the original delivery cost. If a returned product is faulty, we will refund the original delivery cost and the postage paid by you to send it back to us.

Please ensure to send any returned items back via Recorded Delivery to avoid items getting lost.

If you have any queries, do not hesitate to call us on 020 7501 1057

Download a returns form