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Returns policy

Faulty or Damaged Products

We really appreciate you shopping with us, and work very hard to make sure that every item that leaves The Handpicked Collection’s warehouse is rigorously checked and sensibly packaged. Occasionally something goes wrong - and we’ll do our best to put it right.
In the unlikely event that you receive a faulty item or if something is damaged in transit, then get in touch. Please contact us within 14 days of receiving your goods, either by phone (01206 226 440) or by email (customerservices@handpickedcollection.com).



Unsuitable or "Not-Sure-It's-Me" Items

If something you’ve ordered doesn’t suit for a different reason, then we can still offer you a refund. Click here to download a returns form. If you have any trouble downloading the form then call us on 01206 226 440.

Unfortunately, we don’t offer exchanges, however we aim to process refunds within 3-5 working days (apologies if things take a bit longer during busy seasons such as Christmas or Easter).

Once you have your returns form, all you need to do is print it and post the item(s) back to us (address details will be on the form). Items should be returned within 28 days of receipt, and be unused and in the original packaging. The cost of posting unsuitable items is the customer’s responsibility – however, we will refund the initial postage cost if you are returning an entire order. If we receive your item outside the 28-day period, or if the product does not reach us in a saleable condition, we might need to decline your refund. Should this happen we will return the item(s) to you.

Please be aware that the item(s) remain your responsibility until they reach our warehouse, so try and repack them as carefully as you can. Make sure you get a Proof of Postage Certificate in case your parcel gets lost in transit.

*Unfortunately we cannot accept returns of food or drink, personalised products, earrings or lingerie. This does not affect your statutory rights.

 

Electrical Items

You can now recycle your old electricals with us.

If you’re buying a new electrical item, we will recycle your old one for free

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help

We are pleased to offer our customers the chance to recycle their old electrical items.

To recycle your old electrical item with Handpicked, simply send it to us, within 28 days of purchase to the address noted on your delivery note, Hanpicked Collection c/o Carousel Logistics, Unit 13 Castle Road Eurolink Industrial Estate, Sittingbourne ME10 3UP . Your proof of purchase may be required. Unfortunately we are unable to cover the cost of the postage of your old item.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.