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Privacy Policy

We at Handpicked Companies Ltd (We) are committed to protecting your privacy and ensuring any transaction with our site is secure.

For the purpose of the Data Protection Act 1998, the data controller is Handpicked Companies Ltd of News Building, 1 London Bridge St, London SE1 9GF.

Information we may collect from you:

As with all shopping sites, we need to collect certain personal information from you when you shop with us. These may include:

-          Your name, delivery and billing address

-          Your telephone number (so that we can contact you if there is a query on your order)

-          Credit or debit card details

-          Email address (so that we can send you order confirmation and shipping updates – we will never share your email address with another party)

Security of your details:

Our website is protected by the latest secure server technology to ensure your information is protected to the highest standards.

When you place an order you do this in a secure area of our site protected by Secure Socket Layer (SSL) technology which enables encryption of the data you provide and makes it virtually impossible for unauthorised parties to view. This encryption is verified by VeriSign, the world’s leading certification body for Internet companies.

We currently offer the opportunity to save your credit or debit card details in order to speed up the check-out process. These details are not actually held anywhere on our system but rather with our payment gateway Sagepay, one of the world’s leading payment providers. If you have requested that we save your details, when you come to make another purchase from us we will request a ‘token’ from Sagepay which authorises the payment. You will still have to provide your expiry date and three digit CSV code to complete the payment.

Data protection:

In accordance with the requirements of the Data Protection Act 1998, we will not share your details with any third parties for marketing purposes unless you agreed to it when you first shopped or made contact with us.  In these cases, we only very occasionally share our customers’ details with selected third parties but if you have since decided you would like to opt out of any third party mailings, please contact us on the details below.

As a customer of Handpicked, we will from time to time send you offers on products or services of our group (currently The Handpicked Collection and The Handpicked Foodstore) by post which we think might be of interest.

If you have chosen to receive them, we will also send you emails containing product news and offers. We will never share your email address with third parties. If you would prefer not to receive any of these communications please contact us on the details below.

Email us at customerservices@handpickedcollection.com

or

Write to us at: Data Protection Officer, Handpicked Companies Ltd, News Building, 1 London Bridge St, London SE1 9GF.

 Use of cookies:

What is a cookie?

Cookies are tiny text files that are saved on your computer that store non-sensitive information, and help websites and web applications perform better. Cookies can be used in a wide range of scenarios, from enabling websites to see how people use their site and to identify where users may be having problems and where technical issues arise, through to enabling more sophisticated and relevant product suggestions.

Handpicked uses cookies for a variety of items in relation to the management of our site, these are listed below. If you require any further information on our cookie policy, please get in touch with us at email@handpickedcollection.com and we will be happy to oblige.

System Cookies

Our ecommerce site is powered by a well trusted and secure platform named Magento. Magento uses a number of cookies for its technical operations, such as when a user adds an item to their basket a cookie is required to ensure that this item remains associated to that user all the way through their journey on site. In addition Magento sets cookies for stock management, performance assessment and a variety of other site-critical functions.

Site Management Cookies

Handpicked uses Google Analytics, an enterprise level application that enables website owners to see how people use their site, identify bottlenecks and what it is their users are looking for. Mouseflow is another tool used that requires a cookie to be set that allows site managers to view how users perform actions on pages and assist us in making decisions about how to improve the site to help users find what they’re looking for.

Predictive Intent is a merchandising tool that we use that requires cookies. This product is used to see what users are searching for and the products and product categories they browse on site, this information is then used to discover and recommend similar products from our product catalogue that that specific user may also like.

Marketing Cookies

As part of our marketing operations we use suppliers and services that use cookies, these help us track how useful they have been in getting a user to the site. The partners we use are: Google AdWords, this uses cookies to tell us what users who click a paid advert from the Google search engine what they used the site for, and what they did there, the same is true for the Bing search engine.

Handpicked works with Linkshare for our affiliate program. Linkshare use cookies to track what traffic comes to Handpicked Collection from a publisher, where they came from and what they purchased; using this information to accredit a sale accurately and pay commission to the affiliate that sent the user to the website.

AdRoll is a retargeting partner that we work with that uses cookies. For example if a user were to look at a product but not purchase it, then AdRoll will use a cookie to remember that the user looked at that product and be able to advertise this, and similar products to the user at a later stage.

All the cookies that we use, or that our third-party suppliers use, have been vetted and assured to be operating within the legal framework that governs the use of cookies within the EU. We respect the privacy of our users and take the utmost care to not use any PII (personally identifiable information) within the way we see our website being used.