• Order by 3pm for next working day delivery

  • FREE UK DELIVERY WHEN YOU SPEND £75

  • talk to us on 020 7741 0315

Work With Us

We’re always on the hunt for talented people to join our head office in South West London. We reward our team with competitive salaries, job progression and a really enjoyable working environment.  If you’re bright as a button, passionate about what you do and love our brand, we’d love to hear from you. 

Contact us on jobs@handpickedcollection.com with a covering letter and CV.

Current role(s):

Experienced Customer Service roles at The Handpicked Collection (News Corp)

We are looking for superb Customer Service Advisors to come and join our team!

The Handpicked Collection is an award winning online retail company based in Battersea, London. The company was recently acquired by News Corp and as part of a plan to develop retail/ecommerce platforms for publications internationally (commencing with the Times, Sunday Times and the Sun) we are now expanding our team.

As a Customer Service Advisor it will be your responsibility to continue to provide our exceptional customer service, exceeding and fundamentally enhancing our customers’ experience with us.

Key Responsibilities

- Answer and efficiently handle all incoming calls (sales and customer service)

- Respond and keep up to date with customer email queries.

- Promote and cross-sell our products and your knowledge of them!

- Monitor fulfilment of orders and delivery times.

- Process all returns and exchanges within 48 hours

- Efficiently manage customer queries and complaints

- You will also be liaising closely with our Marketing, Merchandising and Editorial teams and a variety of other business stakeholders

Skills

- An exceptional communicator with fluent English

- Empathetic and considerate in nature

- Positive and professional manner

- Superb customer service skills

- You must be able to take initiative as well as work as part of a team

- Derive passion for products

- Excellent skills in Word, Outlook and Excel

Significant previous experience is essential to this role. Please provide a CV and references on application.

Hours of employment:

- 40 hours a week Monday to Friday.