Faq

How can I order?

There are three ways to order your products:

1) Online

Online 24 hours a day, 7 days a week. Simply click on the image to go through to the individual item's information page. Here you'll find details of the product's size and colour options (if applicable) and availability.

2) Telephone

If you would prefer to purchase over the telephone, call 0845 602 3578 to speak to one of our customer care representatives. We are open 24 hours a day, 7 days a week, including Bank Holidays. Please have your card details and product information including catalogue code ready.

3) By post

Fill out the form inside the catalogue and post it to us at Customer Service, The Handpicked Collection, 4 Ingate Place, London SW8 3NS. If you would like to receive a catalogue, please click here to complete the required details. Please be sure to include your card details on the form (these will be destroyed as soon as the transaction is completed by our Customer Services Manager).

Once your order has been placed, we'll send you an email with details of your purchase. This does not mean your order has been accepted by us. Once your credit card, debit card or cheque has been verified along with your address, and your gifts have been located, your order will be accepted and your item dispatched. If for any reason any of your gifts are not in stock we shall inform you as soon as we can. When we send you your gifts, you'll also receive an invoice for your records.

How do I find a specific item?

The Handpicked Collection website has been designed so you can find exactly what you are looking for. To quickly find what you want, use the 'search' function in the top navigation bar, and type in a keyword, product name or code. Alternatively, click through to a department - eg Gifts for Her, Outdoor livint etc and look through the products by sub-section. We also have Gift Finder if you want to make your search really relevant to the person you are buying for. Here you can search for a suitable gift by person, age, price range, and theme.

Which payment methods does The Handpicked Collection accept?

We currently Mastercard, Visa credit, Visa debit, Delta, Switch, Maestro and Electron cards.

For security purposes, we do not hold your credit card details.
  

Please make cheques payable to Handpicked Companies Ltd and write your cheque guarantee card number, guaranteed amount and expiry date on the back of the cheque. When paying by cheque, please allow 10 working days for it to clear before your item is despatched. We accept cheques only by post. Please send your cheque along with your completed order form to The Handpicked Collection, Customer Service, International Centre, Ingate Place, London, SW8 3NS. Please be aware we do not accept payment by cash.

Are my personal details secure?

All your details are kept completely confidentially by us. Sometimes, we may make details on our mailing list available to selected companies whose products or services we think may be of interest to you. However, we will never do this without your consent. Please be aware we do not store your credit or debit card details after we have processed your order.

Why do you ask for my email address & telephone number?

We require your details so we can contact you in case a problem occurs with your order. Should an issue arise with the delivery or processing of an order we would need to contact you to solve it.

General Information

Our prices include VAT at the current rate and are valid until December 31st 2009 (unless the VAT rate changes before then).