Customer service pledge

We at The Handpicked Collection pride ourselves on the quality of our products, the efficiency of our deliveries and the diligence of our customer services team. 99% of your orders are despatched same day and we have a no quibbles return policy if you are not satisfied with a product for whatever reason. We test and love all the products we sell and if you don’t agree or have any questions on our service, our team is available on 0203 384 7152 during business hours or on our 24 hour call line (0844 482 9707).

We have yet to encounter a problem that couldn’t be resolved and we are always willing to go the extra mile to keep our customers happy. Our customers always come first and we work consistently to reply to email or telephone messages within the same working day or within 24 hours if received after office hours. During the Christmas period we may take a little longer but please be assured we will get back to you.

We believe that the success of our business lies in the satisfaction of our customers and is reflected only by the feedback and word of mouth referrals we receive. It is our goal to get to know our customers, so that we can offer them the best customer service in the industry. We care what you think and always welcome feedback whether it be good or bad to keep us improving what we hope you’ll agree is a really useful and pleasing solution to hassle free shopping.

To talk to us about our pledge, call our Customer Services Manager, Jessica on 0203 384 7150 or email jessica@handpickedcollection.com