Customer service pledge
We at The Handpicked Collection pride ourselves on the quality of our products, the efficiency of our deliveries and the diligence of our customer services team. We test and love all the products we sell and we have a no quibbles return policy if you are not satisfied with a product for whatever reason. If you have any questions on our service, our customer services team is available on 0844 482 9707 between 9am and 6pm and you can place a telephone order with us at any time of day or night.
We believe there shouldn't be a problem that can't be resolved and we go the extra mile to keep our customers happy. We endeavour to respond to all customer queries within 48 hours. Please bear in the mind that Saturday and Sunday are non-working days and are not included in this timeframe.
We believe that the success of our business lies in the satisfaction of our customers and is reflected only by the feedback and word of mouth referrals we receive. We care what you think and actively encourage your feedback - whether it be good or bad - to keep us improving what we hope you’ll agree is a really useful and pleasing solution to hassle-free shopping. If you shop with us, you will receive a feedback request from our independent feedback company Feefo and we really hope you'll let us know what you think.
To talk to us about our pledge, call our Customer Services Manager, Francesca on 0844 482 9708 or email email@example.com